I've been paying down my student loan due to the fact 2010 when you look at the monthly instalments of greater than ?200 through PAYE, yet the balance is growing and attract charges try ballooning

The issue appears to have begun while i changed services into the 2012. Three-years afterwards, I came across one to nothing from my personal repayments is used on my personal account.

HMRC insisted it actually was an issue for SLC. We sent five years' worth of payslips so you can SLC double (they lost the original parcel) and you may, shortly after one year, ?twelve,366 was deducted from my financial obligation. One to didn't through the cumulative focus costs. SLC insisted I found myself accountable for this type of while they were used on an mistakenly exorbitant equilibrium.

That was in 2019. Since then, I've been unable to log in to view my account. SLC has variously told me there's a block on it, that it's being investigated by HMRC, or, more recently, that it isn't authorised to discuss the account over the phone. It also insists it is not authorised to send paper statements, so can't establish what I owe.
EK, London

SLC enacted me personally onto HMRC, hence promised surprise data. It would appear that once you changed jobs their national insurance coverage number try blended with a good stranger's, thus costs was indeed sitting during the limbo to have nine years having desire accumulating into equilibrium you to, but also for the brand new mistake, should have started repaid. What exactly is it is shocking is that SLC and HMRC made an effort to offload your on to one another on half a dozen many years which you have made an effort to handle the issue, and you can step was only removed whenever i had in it.

I have and developed an excellent ?400 redress commission, and put strategies set up to eliminate a reoccurrence associated with point.” SLC, hence did not render a review, provides at the same time felt like which you owe ?step one,800, however, possess but really to explain if or not this consists of the latest unfairly used appeal. Naturally, need the new unsubstantiated contribution created away from. Your predicament was troubling adequate when it is a single-out-of. Although not, almost every other graduates enjoys reported to me they are being energized to own costs they will have currently reduced, or banned out of payday loans Portland examining the harmony.

Londoner Ce received confirmation from SLC that his loan was paid up in 2019. However, deductions from his salary resumed without explanation in ed each other. “HMRC told me it had received notification from SLC in May to deduct student loan repayments,” he writes. “SLC said this must have been an error and that they would notify HMRC to stop taking payments and I would receive a refund from my employer.

“By September the payments were still being deducted, and SLC claimed that a ‘mortgage-style' loan, from Thesis Servicing on my account, was to blame. But it confirmed it had no record of anyone with my name.”

HMRC claims: “I apologise and also up-to-date our ideas so you can mirror the fresh new student loan payments made to date

“During my final call that have SLC, it told you this may not provide any longer factual statements about so it mysterious loan and that all it could create is actually alert HMRC once again, but this should use up to help you a few months. HMRC claims it has not yet read of SLC. Very I'm caught in the a beneficial bureaucratic nightmare with, yet, pricing myself ?2,000 which i can be unwell pay for.”

Meanwhile, EW of London has been trying since 2018 to find out how much she still owes. “Every time I am told there is a balance error so there is suppression on my account, which means they can't provide me with an accurate statement, or an estimate of when this will be resolved,” she writes.